Refund Policy

1. Policy overview

This Refund Policy applies to purchases of StagLingo Premium made through the Stagatlast website, an embedded Freemius checkout, or another authorized StagLingo checkout operated by Freemius. It supplements our Terms of Service and the purchase-specific terms displayed by Freemius.

The guarantee is designed for a genuine product defect—not as a free trial, a no-questions-asked return policy, or insurance against third-party service changes. StagLingo Free is available for evaluating the general interface and applicable Free functionality before purchasing Premium.

“Purchase price” means the amount actually paid for the applicable StagLingo Premium license, after any discount and excluding costs charged independently by other providers. The seven-day period is measured from the purchase time recorded by Freemius.

2. When a refund qualifies

A refund under the 7-day guarantee is available only when all of the following apply:

• You made the initial purchase of a StagLingo Premium license.
• You contact us and submit the refund request no later than seven calendar days after the recorded purchase time.
• A reproducible defect in StagLingo makes one or more material, currently advertised Premium functions unusable.
• The defect occurs in a supported WordPress and TranslatePress environment that meets the current documented requirements.
• Your license is properly installed and activated for an eligible website.
• You provide the information reasonably necessary to reproduce and diagnose the problem.
• You cooperate with reasonable troubleshooting and allow us a reasonable opportunity to resolve the problem or provide a practical workaround.
• After that process, we are unable to resolve the verified defect or provide a reasonable workaround for the affected material function.

3. What the guarantee does not cover

Except where mandatory law or more favorable checkout terms require otherwise, refunds are not provided for:

• a change of mind, accidental purchase, failure to use the plugin, or failure to read the product description or requirements;
• a feature, integration, workflow, or result that was not advertised as included at the time of purchase;
• setup questions or configuration issues that can be resolved through documentation or reasonable support;
• third-party incompatibilities outside the documented supported WordPress and TranslatePress environment;
• outdated, modified, unsupported, insecure, or incorrectly configured WordPress, PHP, TranslatePress, theme, plugin, database, server, or cache environments;
• custom code, database corruption, hosting limits, timeouts, blocked outbound connections, insufficient resources, security software, or administrator error;
• failure to create a backup, follow instructions, test a limited workflow, review warnings, or verify the live translated page;
• OpenAI, Google Gemini, Anthropic, or another provider changing a model, API, price, quota, rate limit, policy, regional availability, or service;
• AI-provider downtime, refusal, filtering, inaccurate output, incomplete output, translation style, or subjective dissatisfaction with generated content;
• a translation score, SEO ranking, indexing decision, search traffic, conversion rate, revenue result, or other performance expectation;
• WordPress, TranslatePress, a theme, another plugin, a host, or another external service changing or withdrawing functionality outside Stagatlast’s control;
• API charges, AI subscriptions, hosting, TranslatePress licenses, payment-provider charges, currency differences, or other third-party costs;
• requests submitted after the seven-day period;
• subscription renewals, upgrades, additional-site purchases, or other later transactions; or
• fraud, abusive refund behavior, prohibited use, shared license keys, or an attempt to evade a purchased site-activation limit.

4. How to request support and a refund

Contact us within the seven-day period using the support form in your StagLingo/Freemius customer portal or email hello@stagatlast.com. State clearly that you are requesting support under the 7-day product-issue guarantee.

Please include:

1. the email address used for the purchase;
2. the order, invoice, or license identifier, but not complete payment-card information;
3. the affected website URL and whether the issue also occurs on a staging site;
4. the WordPress, PHP, TranslatePress, and StagLingo versions;
5. the affected StagLingo function and the steps needed to reproduce the issue;
6. the expected behavior and what actually happened;
7. relevant screenshots, error messages, or a StagLingo system report; and
8. the troubleshooting steps already attempted.

Do not email passwords, complete API keys, full payment-card numbers, or unnecessary personal data. If temporary access is reasonably needed, we will provide separate instructions for a safer access method. The date we receive a sufficiently identifiable request is used to assess whether it was submitted on time.

5. Troubleshooting, approval, and refund payment

We will review the request and may ask for additional information, a clean reproduction case, a staging-site test, or confirmation that the environment meets the documented requirements. We may offer instructions, a configuration correction, a workaround, a repaired build, or a software update.

If the defect qualifies and cannot be resolved through that reasonable support process, we will approve a refund through Freemius. A qualifying refund is based on the purchase price actually paid for the affected initial Premium license; it is not calculated from a later list price or an expired discount.

A discretionary goodwill refund or credit outside this policy does not create an obligation to provide the same remedy in another case and does not amend this policy.

6. Renewals, upgrades, and cancellation

StagLingo Premium subscriptions renew annually until cancelled. You can manage or cancel a subscription through the StagLingo My Account portal or the relevant Freemius customer portal before the next renewal date. Deactivating, deleting, or no longer using the WordPress plugin does not automatically cancel the subscription.

Cancellation stops future renewal charges and normally takes effect at the end of the already-paid term. It does not ordinarily produce a prorated refund. Renewal payments, upgrades, and additional-site purchases are not covered by the initial-purchase 7-day guarantee unless mandatory law or the terms displayed for that specific transaction provide otherwise.

After cancellation or expiration, existing TranslatePress translations are not deleted merely because the Premium entitlement ends. However, Premium functionality, Premium downloads, automatic updates, and paid support require an active entitlement. Functionality offered in the then-current StagLingo Free edition remains subject to its current requirements.

7. AI usage and other third-party costs

A StagLingo purchase does not include WordPress hosting, a TranslatePress license, a TranslatePress extension, a ChatGPT or other consumer AI subscription, an OpenAI API account, Gemini API access, Anthropic API access, another model provider, or any API usage charges.

When an administrator enables automatic translation, their WordPress server sends requests directly to the AI provider they configure. Stagatlast does not resell the model usage or collect those API payments. Consequently, Stagatlast cannot refund charges billed independently by an AI provider, host, payment service, TranslatePress, or another third party—even when those charges arose while using StagLingo.

8. Freemius as Merchant of Record

Freemius is the Merchant of Record for StagLingo Premium purchases. Freemius provides checkout, payment processing, tax calculation and collection, invoices, subscriptions, customer accounts, license delivery, refunds, and related transaction services. Payment data is submitted directly to Freemius and its payment processors.

Your purchase is also governed by the refund policy, buyer terms, and end-user terms shown during Freemius checkout or in the customer portal. If those purchase-specific terms provide you with a more favorable refund right than this page, the more favorable term applies to that transaction. If there is another conflict about payment processing, the purchase-specific Freemius terms control that transaction.

See the Freemius Terms of Service and Freemius Privacy Policy.

9. Mandatory consumer rights

Nothing in this Refund Policy excludes, restricts, or replaces a statutory cancellation right, conformity guarantee, remedy for defective digital content, or other consumer protection that cannot lawfully be waived where you live. Where mandatory law grants a longer period or a broader remedy, that mandatory rule applies.

Some jurisdictions distinguish between immediate access to digital content and services supplied over time. Any acknowledgement or consent presented at checkout concerning immediate performance, digital delivery, or cancellation rights forms part of the purchase-specific transaction record.

10. Payment disputes and refund abuse

Please contact us first so we can investigate a product problem or billing question. This request does not prevent you from exercising a non-waivable right with your bank, payment provider, Freemius, or a regulator. However, knowingly false statements, repeated abusive refund requests, unauthorized payment disputes, license sharing, or continuing to use a refunded entitlement may violate our Terms of Service.

When a payment is refunded, reversed, disputed, or charged back, the related Premium license and Stagatlast-controlled entitlements may be suspended while Freemius and the payment provider investigate. Fraudulent or abusive activity may result in termination of accounts, downloads, activations, updates, and support, subject to applicable law.

11. Changes to this policy

We may update this policy prospectively when StagLingo, our checkout configuration, Freemius services, or legal requirements change. The policy applicable to a purchase is normally the version presented or linked at the time of that purchase, together with any more favorable later commitment or mandatory legal right.

The current version will be posted on this page with its “Last updated” date. We will not retroactively reduce a refund right that already became part of a completed purchase, except where a change is required by law and legally applies to that transaction.

12. Request support or a refund

Contact Stagatlast within the seven-day period and include the purchase email, order or license identifier, affected function, environment versions, and clear reproduction steps. Never send a password, complete API key, or full payment-card number.